Privacy Policy

Last updated: June 2025

1. Introduction

Vaxnaro Technologies Pvt. Ltd. ("Vaxnaro," "we," "us," or "our") operates Vaxnaro Director (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

This Privacy Policy applies to users in India and, where applicable, to users outside India in accordance with applicable data protection laws.

2. Information We Collect

2.1 Information You Provide

  • Account Information: Name, email address, and password when you create an account.
  • Payment Information: Billing details processed securely through our payment partners (Razorpay, Stripe). We do not store your full payment card details.
  • Content: Text prompts, uploaded materials, and videos you generate through the Service.
  • Communications: Messages you send to our support team.

2.2 Information Collected Automatically

  • Usage Data: How you interact with the Service, features used, and generation history.
  • Device Information: Browser type, operating system, device identifier, and IP address.
  • Location Data: Approximate location derived from your IP address for currency and pricing display.
  • Cookies: We use essential cookies for authentication and preferences, and analytics cookies to understand usage patterns.

3. How We Use Your Information

  • To provide, operate, and improve the Service.
  • To generate videos from your text prompts using our AI pipeline.
  • To process payments and manage your subscription.
  • To display location-appropriate pricing (INR for India, USD for other regions).
  • To send service-related notifications and updates.
  • To respond to your support requests.
  • To comply with legal obligations under Indian law, including the Digital Personal Data Protection Act, 2023 (DPDP Act).

4. Legal Basis for Processing (DPDP Act 2023)

In compliance with India's Digital Personal Data Protection Act, 2023, we process your personal data based on the following lawful grounds:

  • Consent: When you create an account or opt in to marketing communications.
  • Legitimate Interests: To provide the Service, process payments, and improve our platform.
  • Legal Obligation: To comply with Indian tax, banking, and consumer protection laws.

You have the right to withdraw consent at any time by contacting us. Withdrawal of consent will not affect the lawfulness of processing based on consent before its withdrawal.

5. Data Sharing and Disclosure

We do not sell your personal data. We may share your information with:

  • Service Providers: Payment processors (Razorpay, Stripe), cloud hosting providers, and analytics services.
  • Legal Requirements: When required by Indian law, court orders, or government authorities.
  • Business Transfers: In connection with a merger, acquisition, or sale of assets.

6. Data Security

We implement industry-standard security measures including encryption in transit (TLS/SSL), encrypted data at rest, access controls, and regular security audits. However, no electronic transmission over the internet is 100% secure.

7. Data Retention

We retain your personal data only as long as necessary to provide the Service and comply with legal obligations. Upon account deletion, your personal data will be removed within 30 days, except where retention is required by law.

8. Your Rights (DPDP Act)

Under India's DPDP Act 2023, you have the following rights:

  • Right to Erasure: Request deletion of your personal data.
  • Right to Correction: Request correction of inaccurate personal data.
  • Right to Nominate: Nominate another individual to exercise your rights in case of death or incapacity.
  • Right to Grievance Redressal: Lodge a complaint with our Data Protection Officer.

To exercise any of these rights, contact our Data Protection Officer at [email protected]. We will respond to your request within 30 days.

9. Cookies and Tracking

We use:

  • Essential Cookies: Required for authentication and security.
  • Preferences Cookies: Remember your currency and language preferences.
  • Analytics Cookies: Help us understand how you use the Service (we use privacy-friendly analytics).

You can manage your cookie preferences through our cookie banner or browser settings.

10. Children's Privacy

The Service is not intended for children under 18 years of age. We do not knowingly collect personal data from children. If we discover that we have collected data from a minor, we will delete it immediately.

11. Contact Us

For privacy-related inquiries, contact our Data Protection Officer:

Vaxnaro Technologies Pvt. Ltd.
Bengaluru, Karnataka, India
Email: [email protected]